FAQs

We know you may have questions before placing an order. Here are answers to the most common ones from our U.S. customers.

1. What sizes do Tusary costumes use?

All Tusary costumes are made in standard U.S. sizing, so you don’t need to worry about guessing or conversions. Please check our Size Chart for detailed measurements.

2. How long does shipping take?

  • Processing Time: Orders are usually processed within 1–3 business days.

  • U.S. Delivery: Standard shipping takes about 8–12 business days, depending on your location.

  • During holiday seasons (Halloween, Christmas), please order early to ensure on-time delivery.

3. Do you ship internationally?

Currently, Tusary mainly serves U.S. customers. For international requests, please contact our support team.

4. Can I return or exchange my order?

Yes! If you’re not satisfied, you may request a return within 14 days of receiving your order. Items must be unused, in original packaging, and follow our Return & Refund Policy.

5. How do I use a coupon code?

  • Add your favorite costumes to your cart

  • Enter your coupon code (e.g., WELCOME10) at checkout

  • The discount will apply instantly to your total

6. What payment methods do you accept?

Tusary accepts secure payments via:

  • Visa, MasterCard, American Express, Discover

  • PayPal

  • All payments are protected with SSL encryption

7. How can I contact customer service?

You can reach us anytime via our Contact Tusary page. Our U.S. support team replies within 24 hours on business days.

💡 Tip: Always check our Coupons page for the latest discounts before placing your order.