Tusary Giraffe Inflatable Costume Adult Blow Up Halloween Party Suit

At Tusary, we want your costumes to arrive quickly and safely so you can enjoy every party, festival, or cosplay event on time.

Currently, our products are only sold to three countries: the United States, Canada, Mexico. If your order is finished,we will send you an confirmation email once your order is verified. 

1. Processing Time

Orders are processed within 1–3 business days after payment is confirmed.

During peak holiday seasons (Halloween, Christmas), please allow extra time for processing about one or two weeks.

You will receive a confirmation email with a tracking number once your order ships.

2. Shipping Options

For US Customers:

Standard Shipping (8–12 business days) → $8.99

Shipping costs are borne by the customer
Reliable and cost‑effective for most orders.

Shipping Carrier: SF EXPRESS

Expedited Shipping (3–5 business days) → $39.99

Shipping costs are borne by the customer
Available for faster delivery at an additional cost.

Shipping Carrier: SF EXPRESS

For Canada Customers:

Standard shipping:10-15 Business Days,$15

Shipping costs are borne by the customer

Shipping Carrier: YUN EXPRESS

For Mexico Customers:

Standard shipping:10-15 Business Days,$15

Shipping costs are borne by the customer

Shipping Carrier: YUN EXPRESS

Shipping times are estimates and do not include processing time (1–3 business days).

All orders include tracking numbers, so you can monitor your delivery anytime.

3. Holiday Season Notice

Costumes are in high demand during Halloween and Christmas. We recommend placing your order at least 2 weeks in advance to guarantee delivery before your event.

4. Questions About Shipping?

For any shipping questions, delays, or special requests, please reach out to our Customer Support Team via the Contact Tusary page. We reply within 24 hours on business days.

5. Order Tracking

All orders can be tracked via https://www.17track.net/en,enter your tracking number to track.

If you want to customize the cosplay costume, please send the details to the support@tusary.com.

Please note:

1. Puerto Rico and Virgin Islands,Hawaii and Guam,Alaska can't arrive.

2. Normally we don't offer fast shipping for customers who live outside the US,if you have specific requirement,please contact us via email. If you want the Express shipping and Live outside the US,there is the custom fees may be charge.Once the customs tax is generated, buyer needs to bear it,and we also send the notify email to customers

At Tusary, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we offer a clear and hassle-free return and refund process for our U.S. customers.

1. Return Eligibility

• You may request a return within 14 days of receiving your order.

• Items must be:

  • Unused and unworn

  • In original packaging

  • In resellable condition

• Returns that do not meet these conditions may be refused.

2. How to Request a Return

1. Contact us via the Contact Tusary page within 14 days of delivery.

2. Provide your order number and reason for return.

3. Our customer service team will reply within 24 hours with return instructions.

If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted). We recommend that you send your return/exchange package in a shipping method providing tracking information as well as a signature, because we will not be responsible for lost return/exchange.

Return Address:

J,No. 6, Lane 129, Huajiang Road, Jiading District
Shanghai, Shanghai,201803
China

3. Refund Process

• Once we receive and inspect your returned item, we’ll notify you by email.

• If approved, refunds will be issued to your original payment method within 3 days.

• Shipping fees are non-refundable unless the return is due to a Tusary error (wrong or defective item).

4. Exchanges

• Exchanges are available for size or product changes.

• Exchanges will be processed once the original item has been returned.

5. Damaged, Defective, or Wrong Item

If you receive an incorrect or damaged costume:

• Contact us immediately with photos of the item.

• We’ll arrange a replacement or full refund at no extra cost.

6. Return Shipping Costs

•  If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you include the return freight;
• If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the return freight.
• For costumes that are made to the wrong size, Tusary will make a new costume for free – if it is determined that we made the error.We will ship it out for free.
  
• No restocking fee to be charged to the consumers for the return of a product.

7. Contact Us

If you have questions about your return or refund, please reach out to our support team

Contact Info: 
J,No. 6, Lane 129, Huajiang Road, Jiading District
Shanghai, Shanghai,201803
China
Email: support@tusary.com
Mon-Sat 09:00am-06:00pm(UTC+8)
Tel: +86 13253585848